Late cancellations and no‑shows hurt revenue and waste valuable time. Here are strategies to minimise no‑shows using technology and policy.
Collecting a deposit at the time of booking makes clients more committed. Offer a clear cancellation policy that explains when deposits are refundable.
Use SMS or email reminders 24–48 hours before appointments to reduce forgetfulness.
Provide a self‑service portal where clients can reschedule or cancel within your policy window.
Communicate your cancellation window (e.g., 24 hours) and explain any fees for late cancellations.
Create a waitlist for fully booked time slots and notify clients when availability opens.
Delivering a great experience encourages clients to value your time and reduces no‑shows.
Use your booking data to identify no‑show patterns and adjust scheduling or promotions accordingly.